We provide a digital analytics workspace. No physical products are shipped, no delivery address is required for shipping, and there are no shipping charges.
01A digital service
DataTatva (datatatva.com) is operated by Kollipara Venkata Pavan Kumar, an individual business operator in India. In these policies, “DataTatva”, “we”, “us” and “our” refer to this operator.
DataTatva is software accessed through datatatva.com. We do not dispatch physical goods, parcels, printed reports or storage devices. Shipping, courier tracking, cash on delivery and physical returns do not apply.
02How access is delivered
Free workspace access is available after successful account registration, any required email verification, and sign-in. You can upload a supported file, select a report domain and view available reports within your plan limits.
If a paid plan is offered, access or the plan upgrade is delivered to the account used for the purchase after payment confirmation. The applicable activation window must be stated before purchase. No paid plan is currently sold through the website.
03Report processing and requirements
You need internet access, a supported up-to-date browser and data in a supported CSV or Excel format. Reports are generated after successful file processing and the required column mapping. Processing time depends on file size, complexity, device resources and service availability; there is no guaranteed instant completion time.
Saved reports and datasets are available through your authorised workspace, subject to your account permissions and retention/deletion choices. An unsupported file, missing columns or interrupted connection can prevent processing; support can help you identify the issue.
04Delivery charges and location
There are no shipping or physical delivery charges. Any future paid service charges, currency and applicable taxes will be disclosed before payment. Online access remains subject to applicable law and any payment-provider or service availability restrictions.
05If access is missing
If you cannot sign in, locate a report or access a confirmed purchase, contact us with your account email and the relevant error or transaction reference. Do not send your password or unnecessary raw customer data. We will investigate and help restore access; eligible non-delivery refunds are handled under our Refund & cancellation policy.
Support & grievance contact
Kollipara Venkata Pavan Kumar
Individual business operator
For a written request, email us or write to the postal address above. Include your account email and a brief description of the issue.
We acknowledge customer complaints within 48 hours of receipt and aim to resolve them within one month. If more information is needed, we will explain the next steps. You may also use any consumer or legal remedy available to you.