The current free plan has no subscription charge. For any paid service introduced on DataTatva, duplicate charges, non-delivery and incorrect billing are reviewed for a refund. Approved refunds go back to the original payment method.
01Scope and current availability
DataTatva (datatatva.com) is operated by Kollipara Venkata Pavan Kumar, an individual business operator in India. In these policies, “DataTatva”, “we”, “us” and “our” refer to this operator.
DataTatva provides a digital analytics service, not physical goods. Our current free plan does not charge a subscription fee. This policy applies to any payment accepted for a DataTatva service when paid purchasing is enabled. A plan-specific offer may give you additional rights, but cannot remove rights required by law.
02Cancellation and account closure
You can stop using the free service at any time. For account closure or help removing your data, contact us; see the Privacy policy for data deletion details.
For any future paid recurring plan, you can request cancellation before the next renewal using the cancellation method shown at purchase or by contacting us. Once cancellation is confirmed, no further renewal charge will be made under that arrangement. Unless the purchase terms provide otherwise, access continues until the end of the period already paid for. Cancelling future renewals does not automatically refund a period already used.
If we cancel a paid service without providing the remaining purchased access, we will refund the undelivered portion, unless a different remedy is required by law. We do not impose a separate cancellation fee.
03When a refund is available
- A duplicate payment for the same purchase.
- A confirmed payment where the purchased access was not delivered and we cannot resolve the issue.
- An incorrect amount charged compared with the price you authorised.
- A material failure to provide the service purchased that we cannot remedy within a reasonable time.
- Any other case where a refund is required by applicable law or expressly offered at purchase.
After digital access has been delivered and used, we do not ordinarily offer change-of-mind refunds, refunds for unused usage allowances or partial-period refunds solely because you choose to stop using the service. This does not limit remedies for defective or misdescribed services or your statutory rights.
04How to request a review
Email contact@datatatva.com, call +91 9603925658 or write to our postal address below. Provide your account email, payment/order reference, payment date, amount and a short explanation. If sharing a payment screenshot, hide account balances, full card/account numbers and unrelated transactions. Never send an OTP, CVV, PIN or password.
Please report billing issues promptly, preferably within 30 days of the transaction so we can investigate efficiently. This request window does not override statutory rights. We may ask for reasonable information to verify the payment and your authority to request a refund.
05Review and refund timelines
- Acknowledgement: within 48 hours of receiving your request.
- Review: we aim to communicate a decision within 7 business days after receiving the information needed to investigate. If an external investigation takes longer, we will update you; complaints are handled within the grievance timeline below.
- Initiation: approved refunds are initiated within 5 business days of approval.
- Bank credit: after initiation, a standard Razorpay refund typically takes 5–7 working days to reach the original payment method. Bank/payment network timelines may vary; this is separate from our review and initiation time.
Business/working days exclude Saturdays, Sundays and applicable bank/public holidays. We will provide the available refund reference to help trace a delayed credit. We do not deduct a processing fee from an approved refund.
06Failed payments and refund destination
If money is debited but a payment is not confirmed, check the payment status with us before attempting another purchase. An unsuccessful payment may be reversed by your bank or payment provider; we can investigate using the transaction reference.
Refunds are returned to the original payment method. We will not ask you to make a payment, scan a QR code, enter a UPI PIN or share an OTP to receive a refund. If your original account has closed or a refund is delayed, contact us and your bank for assistance.
07Support and escalation
Support & grievance contact
Kollipara Venkata Pavan Kumar
Individual business operator
For a written request, email us or write to the postal address above. Include your account email and a brief description of the issue.
We acknowledge customer complaints within 48 hours of receipt and aim to resolve them within one month. If more information is needed, we will explain the next steps. You may also use any consumer or legal remedy available to you.